Return Policy

Return Policy

At Biltong Plus Limited, we want you completely satisfied with your purchase. If you are not entirely satisfied with your order, we're here to help. Please review our return policy below to understand your options:

Returns

You have 30 days from the delivery date to return eligible items for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items damaged, used, or not in their original packaging may not be eligible for return.

Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Please contact our customer service team at
   +64 9 423 7964 to request a return. You must provide your order number and the reason for the return.
2. Once your return request is approved, you will receive instructions on how to return your item(s).
3. Pack and Ship: Carefully package your item(s) in its original packaging (if available) and include any accessories, manuals, or other materials included in the original purchase. Ship your return package to the address provided by our customer service team.
4. Receive Refund or Exchange: Once we receive and inspect your return, we will process your refund or exchange as you requested. Refunds will be issued to the original method of payment, and exchanges will be shipped promptly.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item(s).

Exceptions

Please note that certain items may not be eligible for return or may be subject to additional restrictions. These may include:

• Personalized or customised items
• Perishable goods
• Gift cards

Contact Us

If you have any questions about our return policy or need assistance with a return, please get in touch with our customer service team at +64 9 423 7964. We're here to help and ensure you have a positive shopping experience with us.